Sho SolutionsPool Service Company
Internal company app with a trained chatbot that handles quotes and seasonal FAQs for customers, and tools for managing the team.
- Industry
- Pool Service Company
- Type
- AI system
- Client
- Name withheld
- Headline result
- 1,900 chats handled
Overview
A pool service company answered the same questions all day and ran its crews from a whiteboard. We built an internal app for the team and a website chatbot trained on their service pages and price list, with a clean handoff to a person when needed.
Technologies Used
The Challenge
The office team spent most of their day on repeat questions, crew schedules lived in texts, and website visitors who could not get an answer left.
Our Solution
- 1
Internal team app
Crews see their route, job notes and chemical logs, and the office sees what is done.
- 2
Chatbot trained on real content
Answers come from the company's own pricing, service areas, and policies.
- 3
Quote capture
Visitors describe the pool and get a range, then leave contact details for a firm quote.
- 4
Seasonal updates
Opening and closing season information updates from one document.
- 5
Human handoff
Complaints and complex requests go to staff with the full chat attached.
Results
- 1,900 chats handled in the first season
- 74% of questions answered without staff
- Quote requests up 46%
- Office phone volume down 30% during peak weeks
Figures are rounded and describe the first months after launch.