Sho SolutionsMulti-Location Dental Practice
AI receptionist that answers calls during and after business hours, books appointments and follows up with patients. Staff review a summary each morning.
- Industry
- Multi-Location Dental Practice
- Type
- AI system
- Client
- Name withheld
- Headline result
- 62% fewer missed calls
Overview
A dental group with several offices was losing new patients to voicemail after hours. We built a voice agent that answers every call, books cleanings and consults, and sends a text confirmation. Staff review a short summary each morning.
Technologies Used
The Challenge
About a third of inbound calls arrived when the front desk was busy or closed, and most of those callers never called back.
Our Solution
- 1
Always-on voice agent
Answers in a natural voice, handles new and existing patient requests, and knows each office's hours and providers.
- 2
Direct calendar booking
Checks live availability and books the slot without a human in the loop.
- 3
Confirmation and reminders
Patients get a text right after the call and a reminder the day before.
- 4
Morning summary
Front desk staff see each call, outcome, and any request that needs a person.
- 5
Safe handoff
Emergencies and billing questions transfer to staff or take a message.
Results
- 62% fewer missed calls
- After-hours bookings up from 0 to 18 per week
- No-shows down 22% with automated reminders
- Front desk saved about 10 hours per week on phone tag
Figures are rounded and describe the first months after launch.